Privacy policy

The protection of your privacy and personal data is very important to us. We would like to inform our Users and/or Customers that the European Commission Decision of 26 July n. 2000/518/EC states that Switzerland guarantees an adequate level of protection of personal data transferred by the European Union and on the basis of the provisions of art. 25, paragraphs 1, 2 and 6 of Directive No. 95/46/EC of the European Parliament and of the Council of 24 October 1995.

Pursuant to Regulation (EU) 2016/679;

In accordance with Article 13 of the Federal Constitution and the legal provisions of the Swiss Confederation on data protection;

With this statement we wish to inform you about all aspects regarding your data collected and/or processed by us, such as during your visit to this website, in accordance with the applicable provisions of the Federal Data Protection Act and, where appropriate, to other legal systems, in particular those of the European Union (first, the EU Regulation, GDPR).

  1. Data controller

    The controller of personal data in connection with the use of the website is Swissscweb AG, established in Hirschengraben 33, 6003 Luzern (CH), tel. ++41(0)792015982.If you have any questions or requests about the protection or processing of your personal data, the data protection officer of Swissscweb AG is at your disposal and you can contact him by email at the following address:
    Swissscweb AG Data protection

  1. Processing of personal data when using the website

    2.1. General information on the processing of personal data
    The collected data are minimized, only the data strictly necessary for the fulfillment of a request are collected. Data are always collected in aggregate form.

    2.2. Purpose
    Your data is collected for the following purposes: to allow the use of the website, to ensure the security and stability of the system, to process your requests, to improve our web offer through internal statistics.

    2.3. Legal basis
    The personal data indicated on this page are processed by Swissscweb AG based on the consent of the data subject to the collection of data by means of cookies and by means of contact forms that he or she has compiled.

    2.4. Retention of data
    Swissscweb AG retains personal data in accordance with statutory retention obligations, only for the time necessary to fulfil our contractual and legal obligations and in general, to provide our services. The data may be stored by us for a longer period of time if this is prescribed by the retention obligations provided by law or if we have another legitimate interest in doing so.

    2.5. Deletion of data
    At the expiry of a prescribed retention period, when personal data are no longer necessary for the purposes mentioned above or at the request of the data subject, all paper or digital data will be deleted, with the exception of those which we are required to keep in compliance with legal obligations.

  1. What data we process, how and why

    3.1. Website visits
    While browsing our website, the following data is collected: – navigation data (for example: username from a registration or authentication). – Cookies (see section 4 – Cookie Policy) (e.g. search term used, operating system used). Such data do not persist for more than 6 months (unless there is a need for investigation of criminal offences by the Judicial Authority) The legal basis for the temporary storage of your personal data and log files, necessary for the function of the web services and useful for the improvement of the site, is the legitimate interest. These data are collected in an aggregate manner and are deleted when they are no longer necessary for the purpose for which they were collected.

    3.2. E-mail or mail
    You are responsible for the messages and content you send us by email or by post, to contact us. We advise you not to transmit sensitive information. Only personal data that you communicate to us voluntarily will be collected. In order to respond to your request, it is possible, that we need to ask you more information (e.g. full name) in order to identify and respond to your requests in the best possible way. The legal basis for the processing of such data is in the legitimate interest. Such data shall be sent voluntarily and explicitly by the data subject.

    3.3. Form
    Learning Center, Contact us, Quotes Request The use of a contact form “Form”, to put you in contact with us, provides for the insertion of specific information marked as mandatory and necessary to respond to your contact requests and are: – Name and surname – Institute of affiliation – email – Course of interest/Information request/Project of interest The legal basis for the processing of such data is in the legitimate interest. Such data shall be sent voluntarily and explicitly by the data subject.

    3.4. Newsletter
    On our website you can subscribe to our newsletter. The information required is your name and your email. This is required to fulfill to your subscription and to identify you and make sure that the action comes from you. The newsletter is used by us to communicate new events and news such as webinar and scientific publications.
    To subscribe to our newsletter you have to consent an explicitly consent to the storage of your data according to the guidelines set out in the Privacy Policy.
    The legal basis for the temporary storage of your personal data is the consent.
    When these data are no longer necessary for the purpose for which they were collected they are eliminated.
    You can unsubscribe from the newsletter ad any time following the instruction that you can find at the end of each email from us or writing to our data protection contact.

    3.5. Support portal
    On our website you have the possibility to open a ticket within the Help Desk area to receive assistance from the technical service department. You are responsible for the messages and the content that you send us by email and for the personal data that you enter through consent in the form of the service portal. We advise you not to transmit sensitive information. Only personal data that you communicate to us voluntarily will be collected. In order to respond to your request, it is possible, that we need to ask you more information (e.g. full name) in order to identify and respond to your requests in the best possible way. The legal basis for the processing of such data is in the legitimate interest. If contact serves to fulfil a contract of which you are a party or to implement pre-contractual measures, this provides an additional basis for the processing of your personal data. Such data shall be sent voluntarily and explicitly by the data subject.

    3.6. In relation to interested parties, customers, suppliers, service providers
    For the purpose of fulfilling our contractual and pre-contractual obligations, personal data (e.g. names and addresses, as well as your contact details) and contractual data (e.g. used services, contact person names, payment information) are processed. The basis for processing your personal data is the fulfilment of a contract to which you are a party or the implementation of pre-contractual measures. If we store personal data based on a contractual relationship, these data will be kept at least for the duration of the contractual relationship and for the duration of the limitation periods of any claims by us or legal or contractual retention obligations.

  1. Cookie Policy – Extended information

    Cookies help in many ways to make your visit to our website easier, more enjoyable and more meaningful. Cookies are information files that your web browser automatically saves on your computer’s hard drive when you visit our website. For more information about cookies and their general functions, visit an informative website such as

    4.1. Technical cookies
    Technical cookies are those: – Necessary for the operation of the service, such as session cookies, strictly limited to what is necessary for the safe and efficient navigation of sites. The storage of session cookies in terminals or browsers is under the control of the user, where on servers, at the end of http sessions, information about cookies remain recorded in the service logs. These cookies do not collect user information or track the profile of visitors to the site.

    4.2. Technical cookies used for statistics
    For statistical purposes on the use of services (the number of visits, the countries from which the visits take place, the search words used to reach our website, the most clicked pages on our website, etc.) and to check the proper functioning of the services offered, navigation data are collected and analyzed. These cookies are collected anonymized and analyzed exclusively in aggregate form, the IP address remains masked, as anonymized and are not combined such data. All technical cookies do not require consent, so they are installed automatically after access to the site.

    4.3.  Profiling and advertising cookies
    There are no categories of profiling cookies or advertising cookies, nor are other ways of tracking used.

    4.4. How to disable them
    Most internet browsers automatically accept cookies. However, you can configure your browser so that cookies are not saved on your computer or that a message is displayed each time you receive a new cookie. In the following pages you will find explanations on how to configure the processing of cookies with the most common browsers:
    • Microsoft’s Windows Internet Explorer
    • Microsofts Windows Internet Explorer Mobile
    • Mozilla Firefox
    • Google Chrome for desktop
    • Google Chrome for Mobile
    • Apple Safari for desktop
    • Apple Safari for mobile phones

    Disabling cookies may make it impossible to use all the functions of our websites. For more information:

    4.5. Legal basis, purpose, retention time
    The legal basis for the processing of personal data for the above purposes lies in our legitimate interest, pursuant to art. 13 para. 1 LPD respectively of art. 6 cpv. 1 lett. f GDPR, to ensure the functionality and optimization of our web pages. The aims are: improvement of the site and realization of the best browsing experience for the user and for safe and efficient navigation. The technical cookies used for statistics are stored no later than 6 months, the technical cookies that can recognize the user and remember settings such as the language selected, are session cookies, so are deleted every time you finish the session of a site.

  1. Communication of personal data

    5.1. Recipients

    We treat personal data confidentially and only transmit them if you have given your explicit consent, if we are obliged by law or if this is necessary to enforce our rights, in particular to enforce the rights arising from the contractual relationship. In the case of any involvement of third parties in the execution of contracts (e.g. service providers, IT providers) these personal data will be transmitted only to the extent necessary for the operation of the corresponding service. In case of outsourcing of some parts of the data processing (“contractual processing”), we contractually oblige the person in charge of the processing of this personal data, to use the personal data only in accordance with the provisions of the GDPR and the Federal Data Protection Act in order to ensure the protection of the rights of the data subject.

    5.2. Transfer
    We transmit personal data to third parties to the extent that this is necessary for the use of the website or for the possible provision of the services requested. The use of data transmitted for this purpose by third parties is strictly limited to the purposes indicated. Personal data are communicated to the following categories of recipients: – Website design and development service provider. A transfer of data to places or persons outside the EU or Switzerland does not take place and is not planned.

  1. Your rights

    If you want to know if they are processing your data: Access (art.15). You can obtain without undue delay, from the owner, confirmation that there is or there is not a processing of data that concerns you and a copy of theseIf you want to change them because they are wrong: Rectification (Art. 16). You can obtain the rectification of inaccurate personal data concerning you, without unjustified reason.If you want them deleted: To oblivion (art. 17). You can ask the owner to delete your personal data if they are no longer necessary for the purposes for which they were collected or are processed, or if you want to revoke their consent, if you object to the processing or if your data has been unlawfully processed.If you wish to limit the processing of your data: Limitation of processing (art.18). You have the right to request that your data can be used, to the extent necessary for the purpose of storage. This is a kind of temporary suspension of treatment, which can become permanent. You can ask both in case of violation of the conditions of lawfulness, if you are waiting for data rectification or in case of opposition to processing.

    If you want to transfer data to another holder: Data portability (art.20). You have the right to receive your personal data in a readable and commonly used format and to have it transmitted to another data controller. The data will not be deleted, but stored in the system.

    If you want to stop a processing of data that concerns you: Right to object (art.21). You have the right to object at any time to the processing of data concerning you. You can object to profiling activities, direct marketing or automated decision-making processes or in general to any other type of processing.

    Right to lodge a complaint with the supervisory authority (Art. 77).

    General questions or complaints For further information: An application to Swissscweb AG shall be made by contacting the Data Protection Officer at Swissscweb AG by the email address: The competent supervisory authority for Switzerland is IFPDT (Federal Data Protection and Transparency Officer). The Italian competent supervisory authority is the Garante Privacy.

  1. Data security

    We use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or total loss and unauthorized access by third parties. Our security measures are constantly being improved in line with technological developments. For example, in order to guarantee the integrity of the data, we implement the necessary protection against malicious software, for their availability we implement the back-up of the information and for their confidentiality we carry out access control. We also take our internal data protection seriously. Our employees and the service companies that we appoint, are required to maintain secrecy and to comply with data protection rules. In addition, they will have access to personal data only to the extent necessary.

  1. Changes to the privacy policy

    We expressly reserve the right to supplement or amend this privacy policy at any time. All changes and additions are at the sole discretion of the company. The current version is 2.0.